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SALE Check it here! - We ship for €10 all over Europe the same day. Also on sundays.
SALE Check it here! - We ship for €10 all over Europe the same day. Also on sundays.

Terms & conditions

Here you will find our terms and conditions applicable to online purchases at blacksnow.dk.

You are of course always welcome to contact us if you have any further questions.

 

How to shop at Blacksnow.dk

When you shop at Blacksnow.dk, go through the following steps

  1. Select the item or items you wish to purchase.
  2. Remember to choose the right size as well as color.
  3. Put the item (or items) in the shopping cart. Then go to checkout.
  4. Enter your personal delivery information.
  5. Select Payment method.
  6. Approve our terms of business and your purchase.
  7. We will send an order confirmation to you by email.

Delivery

When ordering, the order is shipped within 1 business day. 
 
This excludes items where it is indicated that it is an order item with a longer delivery time.
 
Normal delivery time to addresses in Denmark is 1-2 business days after order submission. As soon as the order is shipped, you get an email with tracking no. So you can track your order's way to you. You can also always use our "Order Status" feature in our chat feature to see the status of your order. 

We do not take reservations for wrong addresses, phone number, name, etc. If you notice an error in your entered information contact us as soon as possible before dispatch of the order. Then we can change the wrong information.

 

Payment

In this e-store you can order your items online and pay with Dancard, Visa/Dancard, MasterCard, JCP, American Express, Visa and Visa Electron. In addition, it is also possible to pay with Mobilepay and Viabill. All prices you will find on Blacksnow.dk are included VAT. There will be no extra fees when paying for Blacksnow. It is not possible to prepay purchases via account transfer.

 

If you regret your purchase?

You have 30 days ' right of withdrawal when you shop at blacksnow.dk. The right of withdrawal runs from the day you received the item.

The right of withdrawal may be exercised only if the goods are returned in substantially the same condition and quantity. The right of withdrawal therefore lapses if you use the item in a way that clearly degrades the sales value of the item significantly.

Note! At There is no right of return on skis where the bindings have been fixed, this is because the skis are mounted according to specific dust targets.

You can also undo the purchase by refusing to receive the item or delivering it in person at the above address.

If you regret your purchase, you will, of course, get back the amount you have deposited with us. If you have paid freight, the cost of freight is notreturned.
The
amount will be transferred to the card you have paid with or in your bank account once we have received the return and checked that it complies with the rules of revocation. We have free return right

You must enclose a copy of the order confirmation. It is not a requirement, but the expedition goes faster with the order confirmation. 
 
  We do not receive packages sent per the following requirements. 

 

Return and Exchange

Return and exchange of goods is done by following the guide below:

Return

Send the item back to our warehouse by going through the 4 steps of our online return portal.

Your package can be returned with the enclosed return label, which ensures that your return is paid by us, you do not have this anymore, then you can download it in step 4 on our return portal.
 Should it be missing in error. Please contact us.

We process returns weekly and as soon as possible, and you will be notified when your return is handled. 
 
It may take up to 5 days before your return shipment has been received and processed.

The money will, and can only, be reversed to the payment account. I.e. the account whose card paid for the item.

Do you have any questions regarding return please write to us either on our chat or mail.

 

Replacement

If you want to exchange your item for a different size or color, this can only be done by returning the item that you want exchanged via the above return process.
 
You then order the correct size and color of the  website.

This makes you get the right size or color as soon as possible and your new order will be subject to the normal delivery conditions.

If you bought your item on sale or during a promotional period with discounted prices, you will be returned the amount paid.

 

Warrenty

When you shop at blacksnow.dk you have of course 2 years of warranty from the receipt of the item. This means that you can either get the item repaired, exchanged or refused the price, depending on the specific situation.

It is, of course, a requirement that the complaint is justified and that the defect has not arisen as a result of improper use of the product or other harmful behaviour.

You must advertise within "reasonable time" after you have discovered the defect of the item. If you advertise within two months after the defect has been discovered, the complaint will always be timely.

 

Here's how to do it:

  1. Send a picture with the error on the product to warehouse@blacksnow.dk
  2. Once you've got the "green light" from someone from our team, do the following:
  3. Send the package back using the supplied return label.
  4. Once we have received the package, we will review the product. If the claim is justified, you as a consumer are entitled to either obtain a new and equivalent product or the refund. You can also get the money as a voucher that can be used by several laps.

Note! We do not receive packages sent per post or similar.

Remember that the item must always be returned in proper packaging.

If you should have any further questions. You are always welcome to contact our customer service at mail@blacksnow.dk or on Tel. (+ 45) 61 61 61 95.

 

Personal Data policy

In order for you to enter into an agreement with us at blacksnow.dk we need the following information:

  1. Name
  2. Address
  3. Phone number
  4. Email

We make the registration of your personal data for the purpose of delivering the goods to you. The personal data is registered with blacksnow.dk and stored for five years, after which the information is deleted. When collecting personal data through our website, we ensure that it is always done by submitting your explicit consent, so that you are informed of exactly what information is collected and why. The director of blacksnow.dk has access to the information that is recorded about you. The data controller at blacksnow.dk is Christian Fogh Harboe. We do not store customer information encrypted. We do not transmit customer information encrypted. Information provided tilblacksnow.dk is not disclosed or sold in any way to third parties and we do not record any personally sensitive information. As a registered hosblacksnow.dk, you always have the right to object to the registration. You also have the right to access the information that is registered about you. You are entitled to these rights after the Personal Data Act and contacting blacksnow.dk via email mail@blacksnow.dk

Cookies

At blacksnow.dk, cookies are used for the purpose of optimizing the website and its functionality, thus making the visit as easy as possible for you. You can delete cookies from your computer at any time, depending on your browser.

Log statistics

We use a log statistic on blacksnow.dk which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is left, etc. The log statistics are used only for the purpose of optimizing blacksnow.dk.

Order

On blacksnow.dk, you can only order items via our website. If you have queries for items that are not on the page, please feel free to contact us.

-All prices are incl. VAT and other taxes. Prices are daily prices.

-When you trade with Blacksnow.dk ApS, agreements are entered into in Danish.

-It is not possible to view previous orders when logging on to the website. If you would like to receive a copy of your order confirmation, please send an email to mail@blacksnow.dk.

-A reservation is made for price and pressure errors.

 

Discount Codes

Only our discount codes can be used individually. Therefore, if you have received 2 or more different discount codes, it is only possible to use one of them.

Discount codes received with order cannot be combined.